Responsible Gaming at bjbaj
bjbaj believes that gambling should always be an enjoyable form of entertainment — never a source of stress or financial harm. Our responsible gaming framework gives every Bangladeshi player the tools, knowledge, and support needed to stay in control, play within their means, and recognise when it is time to take a break.
Our Commitment to Safe Play
At bjbaj, responsible gaming is not a legal checkbox — it is a genuine operational priority. We have built a dedicated responsible gaming programme that spans player education, early intervention tools, account management controls, and round-the-clock human support. Every feature described on this page is available free of charge to all registered bjbaj players. No fee, no waiting period, no questions asked.
We firmly believe that a well-informed, in-control player is a happy player. That is why bjbaj invests continuously in tools that put the power of decision-making back in your hands — from customisable deposit ceilings to immediate account cooling-off periods that activate the moment you request them.
21+ Rule: The bjbaj platform is strictly for adults aged 21 and above. Age verification is mandatory before any withdrawal is processed. Accounts found to belong to underage individuals are closed immediately and all associated funds are forfeited.
Your Protection Tools
bjbaj provides a full suite of responsible gaming controls that you can activate instantly from your account settings or by contacting our support team at [email protected]. All tools are free, immediate, and reversible (except permanent self-exclusion).
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, bjbaj will automatically block further deposits until the period resets. You can lower your limit instantly; increases take 7 days to apply, giving you time to reconsider. Limits can be set in BDT (৳) to any amount that suits your personal budget.
Set a maximum duration for each play session. When your chosen time is reached, you will receive an on-screen notification and, if you have opted in, an automatic logout. Regular breaks are proven to support healthier gambling habits. bjbaj recommends setting session limits of no more than two hours for recreational players.
Need a short break? A time-out suspends access to your bjbaj account for a defined period — 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The time-out activates immediately upon request and cannot be cancelled before it expires. Contact [email protected] to activate a time-out.
Self-exclusion is a longer-term commitment to stop gambling at bjbaj. You can choose a self-exclusion period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion your account is locked, all marketing communications are stopped, and re-registration is blocked. Permanent self-exclusion cannot be reversed under any circumstances.
Set a ceiling on the total amount you are willing to lose in any given day, week, or month. Once your loss limit is reached, betting on your account is suspended for the remainder of the period. Loss limits give you a firm financial safety net that prevents a bad run from escalating beyond what you can afford.
Enable periodic pop-up reminders that display how long you have been playing in your current session and your net win or loss figure for that session. Reality check alerts are configurable in 15-minute increments and serve as a neutral, factual prompt to pause and assess whether you wish to continue playing.
Warning Signs to Watch For
Gambling can shift from a leisure activity to a problem without a clear turning point. The following signs may indicate that gambling is becoming harmful. If you recognise several of these in yourself or someone you know, please reach out to our support team or one of the organisations listed on this page.
Chasing Losses
Continuing to gamble in order to recover money that has already been lost, often leading to larger and riskier bets in a single session.
Neglecting Responsibilities
Missing work, neglecting family obligations, or skipping social events in Dhaka, Chittagong, or elsewhere in Bangladesh because of time spent gambling.
Borrowing Money to Gamble
Using borrowed funds — from family, friends, or informal lenders — to finance gambling sessions or to cover losses incurred while betting.
Gambling to Escape Stress
Using gambling as a coping mechanism for anxiety, depression, or everyday pressures rather than as a purely recreational activity.
Hiding Gambling Activity
Concealing the extent of gambling activity from close family members, lying about time spent or money lost, or using separate accounts to fund play.
Inability to Stop
Repeatedly attempting to reduce or stop gambling without success, or feeling restless and irritable when not gambling.
Quick Self-Assessment
Answer the following questions honestly. If you answer "Yes" to three or more, we strongly encourage you to use one of bjbaj's self-management tools or contact a support organisation.
Note: This self-assessment is provided for educational purposes only and does not constitute a clinical diagnosis. If you are concerned about your gambling behaviour, please contact our support team or a qualified counsellor.
How to Activate Your Controls
All responsible gaming tools can be activated in minutes. Follow the steps below or contact our support team directly — whichever is easier for you.
Available Limit Options
The following table summarises the limit and exclusion tools available to every registered bjbaj player, along with the time frames and reversal conditions for each.
| Tool | Available Periods | Takes Effect | Reversal / Increase | Status |
|---|---|---|---|---|
| Deposit Limit | Daily, Weekly, Monthly | Immediately (reductions) | 7-day cooling-off period for increases | Available Now |
| Loss Limit | Daily, Weekly, Monthly | Immediately (reductions) | 7-day cooling-off period for increases | Available Now |
| Session Time Limit | Per-session (15 min – 8 hrs) | Next login session | Adjustable at any time | Available Now |
| Reality Check Alert | Every 15 / 30 / 60 minutes | Immediately | Adjustable at any time | Available Now |
| Time-Out / Cool-Off | 24 hrs, 48 hrs, 1 week, 6 weeks | Immediately | Cannot be cancelled before expiry | Contact Support |
| Self-Exclusion (Fixed Term) | 6 months, 1 year, 2 years, 5 years | Immediately | Cannot be reversed during period | Contact Support |
| Self-Exclusion (Permanent) | Indefinite | Immediately | Permanent — cannot be reversed | Contact Support |
Support & Resources
If gambling has stopped being fun and is causing distress, financial difficulty, or relationship problems, you do not have to face it alone. bjbaj's support team is available 24 hours a day, 7 days a week. You can also reach out to professional counselling organisations at any time.
Our customer care team is trained to handle responsible gaming requests with sensitivity and discretion. Contact us at [email protected] with the subject line "Responsible Gaming" and we will respond within two hours. All requests are treated in strict confidence.
Sometimes the most effective first step is an honest conversation with a family member, a close friend, or a community leader. If you live in Dhaka, Chittagong, Sylhet, or anywhere in Bangladesh, trusted people around you can provide immediate, informal support while you explore professional options.
We encourage players who are concerned about their gambling to seek guidance from a qualified mental health professional or addiction counsellor. National helplines and mental health services in Bangladesh can provide confidential support, assessment, and referral to appropriate treatment programmes.
Protecting Others
If you share a device with family members or are concerned about a minor accessing gambling content, bjbaj recommends the following additional safeguards.
Set a strong password for your bjbaj account that is not used on any other platform. Never share your login credentials with a third party, including family members. Enable two-factor authentication if available for an additional layer of security.
Consider activating parental control software or content filtering tools on shared devices to restrict access to gambling websites. Most modern browsers and operating systems include built-in parental control settings that can block access by URL category or specific domain.
If you use bKash, Nagad, or Rocket for deposits, ensure your mobile wallet app is PIN-protected and that transaction notifications are enabled. This allows you to monitor all outgoing payments and detect any unauthorised activity on your payment account promptly.
Play Smart. Stay in Control.
Gambling is at its best when it is fun, affordable, and fully in your hands. Explore bjbaj responsibly — set your limits, take breaks, and reach out to us whenever you need support.
21+ only. Please gamble responsibly. If gambling stops being fun, use the tools on this page or email [email protected].